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FAQ - I need help with ordering?
Have questions about your Titan? This page contains answers to common questions handled by our support staff, along with other helpful information on the Titan Tankless. Click on the topic you need help with below or feel free to contact us anytime for further assistance.
- Why buy from us? Shipping times? Warranty?
- Installation Questions? specifications and electrical requirements?
- Why go with a Titan Tankless?
- Return Policy? Need to return your Titan?
- Warranty Questions?
- Ordering your Titan?
- Benefits of a Titan Tankless?
Why purchase your Titan from us? Is my purchase safe?
We offer same day FREE PRIORITY Mail Shipping so you will have your Titan in 3 days or less usually. Our site offers the most secure SSL security checkout technology so your information is safe and secure. Your purchases are secure and protected by the leading merchant Paypal. We offer the best warranty and with our site you know you are getting the real deal with a genuine 2012 digital Titan product. Beware of sites selling copies, refurbs or older model units. The Titan Tankless celebrated its 28th anniversary recently. The Titan Tankless is the number one selling electric Tankless unit in the USA. We will also beat any legitimate price on your purchase. Check out our about us page.
How soon will I get my Titan?
Your Titan will ship the same day of purchase before 2PM and that includes Saturdays! All our shipping is FREE via PRIORITY mail service so no matter where you are in the USA you will have your Titan in 3 days or less usually. We do offer EXPRESS shipping on many of our products for an additional fee.
What is the warranty on the Titan?
We offer a 30 day return policy on your Titan purchase so if you are unhappy with your Titan you can return if for a refund minus our shipping expenses to send it to you. We do not cover the buyers shipping costs to return the product. The Titan further carries a 10 year warranty on the casing /water carrying components from the date of purchase and a 1 year warranty on electronics and heating components. Check our more in depth warranty topic in FAQ for further information.
Can I purchase as a guest without setting up an online Titan account?
Yes! You can make purchases as a guest with the same safe and secure online protections. If you decide to set up an account with us it gives you the ability to log in and see past orders and more detail account information but it is not required to do so.
Is my information private?
Yes, we take privacy very seriously here. All your information provided is encrypted with the latest SSL technology and we do not use your information in any way other than to provide you with the best service.